DELIVERY & RETURNS

🚀 FREE Worldwide Tracked Priority Delivery!

We offer FREE tracked shipping worldwide—no hidden fees, no surprises. Your Boulder Block will be on its way as soon as possible!

Will I have to pay customs duties?

No, we prepay all customs duties where possible to ensure your package isn’t delayed or held at customs, giving you a hassle-free delivery experience.

LOCATIONS & ESTIMATED SHIPPING TIME

We understand how important timely delivery is when you’re eager to start climbing, so we’ve created a continent-by-continent guide to help you plan for your Boulder Block’s arrival.

  • NORTH AMERICA

    • United States (6-12 days)
    • Canada (8-15 days)
    • Mexico (10-15 days)

    ASIA

    • Israel(6-10 days)
    • Thailand (7-9 days)
    • Vietnam (6-8 days)
    • Philippines (4-8 days)
    • Singapore (5-8 days)
    • Malaysia (5-8 days)
    • Thailand (7-9 days)
    • Turkey (6-10 days)
    • South Korea (4-6 days)

    OCEANIA

    • Australia (6-10 days)
    • New Zealand (8-15 days)

    SOUTH AMERICA

    • Brazil (15-25 days)
    • Chile (10-17 days)
    • Colombia (11-19 days)

    AFRICA

    • South Africa (6-8 days))

  • EUROPE

    • United Kingdom (4-7 days)
    • France (6-10 days)
    • Germany (6-10 days)
    • Italy (6-10 days)
    • Spain (6-10 days)
    • Belgium (6-10 days)
    • Austria (6-10 days)
    • Sweden (6-10 days)
    • Poland (6-10 days)
    • Cyprus (8-12 days)
    • Ireland (6-10 days)
    • Greece (8-12 days)
    • Bulgaria (6-10 days)
    • Portugal (6-10 days)
    • Hungary (6-10 days)
    • Slovakia (6-10 days)
    • Czech Republic (6-10 days)
    • Romania (6-10 days)
    • Finland (6-10 days)
    • Denmark (6-10 days)
    • Norway (8-10 days)
    • Luxembourg (6-10 days)
    • Croatia (6-10 days)
    • Estonia (6-10 days)
    • Latvia (6-10 days)

    • NORTH AMERICA

      • United States (6-12 days)
      • Canada (8-15 days)
      • Mexico (10-15 days)

      ASIA

      • Israel(6-10 days)
      • Thailand (7-9 days)
      • Vietnam (6-8 days)
      • Philippines (4-8 days)
      • Singapore (5-8 days)
      • Malaysia (5-8 days)
      • Thailand (7-9 days)
      • Turkey (6-10 days)
      • South Korea (4-6 days)

      OCEANIA

      • Australia (6-10 days)
      • New Zealand (8-15 days)

      SOUTH AMERICA

      • Brazil (15-25 days)
      • Chile (10-17 days)
      • Colombia (11-19 days)

      AFRICA

      • South Africa (6-8 days))

      • EUROPE

        • United Kingdom (4-7 days)
        • France (6-10 days)
        • Germany (6-10 days)
        • Italy (6-10 days)
        • Spain (6-10 days)
        • Belgium (6-10 days)
        • Austria (6-10 days)
        • Sweden (6-10 days)
        • Poland (6-10 days)
        • Cyprus (8-12 days)
        • Ireland (6-10 days)
        • Greece (8-12 days)
        • Bulgaria (6-10 days)
        • Portugal (6-10 days)
        • Hungary (6-10 days)
        • Slovakia (6-10 days)
        • Czech Republic (6-10 days)
        • Romania (6-10 days)
        • Finland (6-10 days)
        • Denmark (6-10 days)
        • Norway (8-10 days)
        • Luxembourg (6-10 days)
        • Croatia (6-10 days)
        • Estonia (6-10 days)
        • Latvia (6-10 days)

        Returns Policy

        Happy Climber Guarantee– Love it or your money back! If your gift doesn’t make the recipient absolutely happy, you get your money back, no questions asked. Just contact us within 30 days of receipt, and we’ll arrange everything for a hassle-free refund. We even cover the return shipping, so there’s zero risk for you.

        Please use our CONTACT US page to initiate a return. 

        Once we have received your products, your payment will be refunded.

        Cancellations

        If you placed an order and changed your mind, CONTACT US right away before it is dispatched. We will cancel and fully refund your order. Unfortunately we cannot cancel orders that have already been dispatched.